Customers Login

Secured section exclusively for Sundyne customers. Start your customized experience today.

	Already a member, welcome back!
	Join now to start utilizing the SundQUEST pump and compressor configuration tool; as well as perform serial number searches and download Technical Data Packages

Please allow 24 hours to process your request. We will notify you by e-mail once your access has been approved. You will be prompted to re-enter the log-in page with a temporary password contained in the e-mail.

Frequently Asked Questions:

Before you contact Sundyne Marketing for registration help, please review the following Frequently Asked Questions:

Q. I just registered with www.sundyne.com and I have received my temporary password via email.  I'm trying to use it to log into SundQUEST and it says my company is not recognized.  What's wrong?

A. The login and temporary password provided to you is for your www.sundyne.com account only.  A separate request to set up and authorize your account for SundQUEST access must be made AFTER your initial login to www.sundyne.com.  Here are the proper procedures to follow:

1. Go to www.sundyne.com and click on the "Customer" portal access at the top center of the home page.

2. Click on the orange "Log-In" button and enter your login id (your email) and the

temporary password provided.

3. You will be prompted to change the temporary password to a permanent one of your

choosing.

4. Once you are inside the Customer Portal and have changed your password, please click on the "SundQUEST" tab located directly under the Sundyne Logo in the upper left portion of the page.  Here is the direct link, http://www.sundyne.com/SundQUEST

5. Click on the Orange "Password" button and completely fill out the form before hitting the submit button. Please allow 24 business hours for us to process your account for full rights and entitlements to SundQUEST.

Q. Can I request access to SundQUEST without having an account set up with

www.sundyne.com?

A. No.  To insure we are providing you with the relevant services for SundQUEST, you must first register with www.sundyne.com. Please go to

http://www.sundyne.com/Secure+Login/Customers+Login and click on the "Register" button.  Follow the prompts and submit your registration request.  Once you are approved (please allow 24 business hours), log into the Customer Portal (top center of home page) and then you may request that your account be granted access to SundQUEST

http://www.sundyne.com/SundQUEST/Contact+SundQUEST+Administration+for+Password

Q. When I register, the form asks me if I'm an Employee, Customer, Supplier, or Channel Partner.  Which do I select?

A. The following definitions apply to www.sundyne.com registration:

Employee--for direct Sundyne Employees only with a sundyne.com email

Customer--any engineering company, processor, end user, or OEM that purchase products or services from Sundyne Corporation. This does not include authorized factory

representatives or distributors handling the Sundyne product line.

Supplier--companies or individuals wishing to provide material, service, or components to

Sundyne Corporation.

Channel Partner--any company officially selling products and/or services on behalf of

Sundyne Corporation.  This includes all contracted Authorized Service Centers, Sales

Representatives and Distributors.

Q. I'm already registered with www.sundyne.com, but when I try to login I receive a

"Authentication Failed" notification.

A. If it has been longer than 90 days since you last logged on to the Partner site, you

will need to get your password reset.  Unfortunately, we cannot reset it for you as per

UTC security policy. You will need to call the help desk at (877) 434-4882 (United States Only) or (860) 425-5403 (Outside United States) and tell them, “I am an EXTERNAL user (NOT AN EMPLOYEE OR SUPPLIER) and need my LDAP password reset.” You will get a new password issued to you via email and you should then be able to login.

Still have questions or need help?

           Please call 1-866-SUNDYNE (1-866-786-3963) or

                    >Click Here to contact Sundyne Marketing